HSBC is always looking at new ways to make your banking experience more pleasurable, and starting with the opening of our new HSBC flagship branch in Mongkok, you can enjoy greater convenience with a banking experience unlike anything you've ever seen before.

Introducing HSBC's new Oscar Class Service, a revolutionary cutting-edge banking arena designed with an array of amenities to make banking a little easier. HSBC knows that our strength comes from operational excellence and understanding your needs, so we've abandoned "banking as usual" to focus obsessively on building a culture that exalts service.

Discover our new banking retail experience
Our 20,000-square-foot branch bristling with 37 service counters includes a concierge-style customer service desk with a large flat-screen television for viewing financial information, bistro-style seating areas and internet banking terminals displaying the bank's products and services on-line. The atmosphere is warm and inviting too, with special energy friendly windows bringing sunlight directly into the banking hall for a more intimate feeling.

Extended Service Hours
In a first of it's kind offering in Hong Kong, HSBC exclusively provides extended hours to serve all your banking needs, seven days a week! Customer care with a personal touch means you can enjoy greater basic services, Premier services, self-service banking and safe deposit box access, like never before.

Cutting-edge Technologies
In order to provide even more exceptional service, HSBC has taken advantage of the latest cutting-edge technologies to streamline and speed-up the banking process, which means less time in the queues and more time spent doing the things you enjoy. Electronic pen-on-screen input pads, convenient mobile PIN-based payment transaction devices and tablet-convertible ultra-mobile PCs all combine to give you easier control of your money.

Professional and friendly staff
But these useful tools are not there to avoid interacting with customers, our specially trained and qualified staff in their smart uniforms are there to provide you with best-in-class service, always striving to help you with your banking needs in every way possible.

New Retail Securities Centre
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